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TERMS OF SERVICE

TERMS AND CONDITIONS

Terms And Conditions

  • Appointments: All services must be scheduled in advance. Walk-ins may be accommodated based on availability.Deposits may be taken, this is up to the discretion of the stylist/therapist.

  • Cancellations: We require at least 24 hours notice for cancellations or rescheduling of appointments. Failure to provide notice may result in a cancellation fee.

  • Arrival: Please arrive on time for your appointment. Late arrivals may result in a shortened service or rescheduling.

  • Payment: We accept cash, credit and debit cards. Payment is due at the time of service.

  • Service Guarantee: If you are not satisfied with your service, please let us know within 24 hours and we will do our best to rectify the situation.

  • Product Returns: We do not accept returns on any hair or beauty products. If you have any concerns about a product, please let us know immediately and we will be happy to assist you.

  • Personal Belongings: Please be sure to remove all personal belongings from the salon prior to leaving. We are not responsible for lost or stolen items.

  • Health and Safety: We follow all local health and safety guidelines. We may ask you to complete a health questionnaire before your service.

  • Photo Release: By receiving service at our salon, you give permission for us to use any photos taken of you for promotional purposes.

  • By scheduling an appointment, you agree to these terms and conditions.

Privacy Policy

PRIVACY POLICY

At Halo Hair and Beauty, we take your privacy seriously. This privacy policy outlines the types of personal information we collect, how it is used, and how we protect it.

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  • Information Collection: We may collect personal information such as your name, email address, phone number, and mailing address when you create an account, make an appointment, or sign up for our newsletter. Additionally, we may collect information about your preferences and past services when you visit our website.

  • Use of Information: We use the personal information you provide to us to process your appointment, send you confirmation and reminders, and to contact you with special offers or promotions that may be of interest to you.

  • Protection of Information: We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. We also use secure servers and encryption to protect sensitive information such as credit card information.

  • Sharing of Information: We will not sell, trade, or rent your personal information to any third party. We may share your information with our service providers for the purpose of fulfilling your appointment or sending marketing communications. These service providers are bound by strict confidentiality agreements and are not permitted to use your information for any other purpose.

  • Access to Information: You have the right to access the personal information we hold about you and to make any corrections if necessary. You can request access to your information by contacting us.

  • Changes to Privacy Policy: We reserve the right to make changes to this privacy policy at any time. We will provide notice of any changes on our website.

  • By visiting our website, you accept and agree to the terms of this privacy policy. If you do not agree with this privacy policy, please do not use our website.

ACCESSIBILITY STATEMENT

ACCESSIBILITY

At Halo Hair and Beauty, we are committed to ensuring our website is accessible to all users, regardless of ability or technology. We strive to provide an inclusive online experience that meets or exceeds current accessibility standards.

Our Commitment

We recognise the importance of digital accessibility and are continuously working to improve our website to make it user-friendly for everyone. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA standards, ensuring our content is perceivable, operable, understandable, and robust.

Features to Enhance Accessibility

  • Responsive Design: Our website is optimised to work on various devices, including desktops, tablets, and smartphones.

  • Text Resizing: Users can adjust text size using browser settings for comfortable reading.

  • Alternative Text for Images: Images on our website include descriptive alternative text to assist screen readers.

  • Keyboard Navigation: Our site is designed to be navigable using only a keyboard.

  • Readable Fonts: We use clear, legible fonts and high-contrast colour schemes to improve readability.

  • Accessible Forms: Forms on our site are structured for easy navigation and input.

Ongoing Efforts

We are committed to regularly reviewing and improving our website's accessibility. We conduct audits and welcome feedback to address any barriers to access.

Need Help?

If you encounter any accessibility issues while using our website, we want to hear from you. Please contact us with your feedback or suggestions:​

We value your input and will work to resolve any issues promptly, in line with the Equality Act 2010.

Thank you for choosing Halo Hair and Beauty.

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